Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Escape Route Platform, you agree to comply with and be bound by these Terms.
Thank you for using Escape Route!
These Terms constitute a legally binding agreement ("Agreement") between you and Escape Route Platform (as defined below) and destination Management companies referred to as ‘properties’ or ‘hosts’ governing your access to and use of the Escape Route website, including any subdomains thereof, and any other websites, social media platforms through which Escape Route makes its services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "Escape Route Services"). The Site, Application and Escape Route Services together are hereinafter collectively referred to as the “Escape Route Platform”.
1. Scope of Services
1.1 Escape Route is an open platform that enables guests to discover and book destinations for their holidays, participate in trips and utilise our customised event management services. Listed Destinations may include the offering of vacation or other properties for use
(“Accommodations“), single or multi-day activities in various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and non-travel related services.
1.2 Escape Route does not own and represent destinations as listed on our platform, unless specified. Though for trips and events, we have a dedicated team of experts.
1.3 While we may help facilitate the resolution of disputes, between the destination and guest, Escape Route has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. Most of the properties listed in our destinations segment have been checked and referred to us by our guests over the years, yet the sole responsibility to solve any dispute lies between the destination management team and the guest during the course of holiday.
2. Modification of these Terms
Escape Route reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Escape Route Platform.
Escape Route may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Escape Route Platform (“Member Content“); and (ii) access and view Member Content and any content that Escape Route itself makes available on or through the Escape Route Platform, including proprietary Escape Route content and any content licensed or authorized for use by or through Escape Route from a third party (“Escape Route Content” and together with Member Content, “Collective Content“).
You will not use Escape Route content without proper attributions to the content creator. Failing comply on the same will involve a legal action..
4. Service Fees
Escape Route may charge fees to Destinations (“Host Fees“) and/or Guests (“Guest Fees“) (collectively, “Service Fees“) in consideration for the use of the Escape Route Platform.
5. Terms specific for Guests
5.1 You can book a Listing available on the Escape Route Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing.
5.2 Upon receipt of a booking confirmation from Escape Route, a legally binding agreement is formed between you and your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing.
5.3 For Cancellations and refunds, refer to our cancellation policy
5.4 You should carefully review the description of any Experience, Event or other Service you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Host has specified in their Listing.
6. Damage to Accommodations, Disputes between Members
A Guest is responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable).
7.1 As a Host you are solely responsible for determining your obligations to report, collect, remit or include in your Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes (“Taxes“).
7.2 You understand that any appropriate governmental agency, department and/or authority (“Tax Authority“) where your Accommodation is located may require Taxes to be collected from Guests or Hosts on Listing Fees, and to be remitted to the respective Tax Authority.
8. Prohibited Activities
8.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Escape Route Platform.
To the maximum extent permitted by applicable law, you agree to release, defend (at Escape Route’s option), indemnify, and hold Escape Route and its affiliates and subsidiaries, including but not limited to, Escape Route Payments, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the Escape Route Platform or any Escape Route Services, (iii) your interaction with any Member,
stay at an Accommodation, participation in an Experience, Event or other Host Service, participation in the Group Payment Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Escape Route Platform (“Feedback“). You may submit Feedback by emailing us, at email@example.com